Help and contact
Here are answers to the most common questions. If yours is missing, write to us below. We read every message ourselves.
Common questions
How does Unbound work?
Start a tour and put your phone away. While you are out, your guide tells you about the places to your left and right, just as you pass them, on foot, by bike or by car. On the map you can also tap any place and listen to its story. If you have a question about what you see, hold the voice button and simply ask.
What does Unbound cost?
Trying it is free and needs no sign-up: 20 minutes of stories on tours and 20 stories on the map. After that there is the weekend pass (72 hours), the holiday pass (14 days) and the yearly subscription. You see the prices in the app under Passes before you buy.
How do I cancel my yearly subscription?
Subscriptions are managed by Apple and Google. On an iPhone: Settings › your name › Subscriptions › Unbound. On Android: Play Store › profile picture › Payments & subscriptions › Subscriptions › Unbound. Cancel at least 24 hours before it renews; the time you paid for runs to its end. Passes end by themselves and need no cancelling.
New phone, or my purchase is gone. What now?
Open Passes in the app and tap Restore purchases, signed in with the same Apple ID or Google account you bought with. Redeemed gift codes and passes you were given come along with your Unbound account. If that does not help, write to us with the topic Purchase or gift code.
How do I redeem a gift code?
Open the link from the e-mail, or enter the code in the app under Passes › Redeem code. The pass starts with your next tour or, if you like, at once.
Why does the app need my location, also in the background?
So that your guide can tell stories while your phone is locked in your pocket. In the background the app uses your location only during a tour. Your precise location stays on your phone; only which place to tell about goes to our server.
Do I need a connection while out?
Yes, because the stories are made for the place you are at. If the connection drops for a moment, your guide carries on as soon as you are back online.
Are the stories accurate?
The texts are written with artificial intelligence from open sources such as Wikipedia and Wikidata. We take great care, but something may still be wrong now and then. Give a story a thumbs down to tell us straight away, or write to us.
Can I add places myself?
Yes. With an account and a few tours you can suggest places, add photos and comment. Our guidelines explain what applies.
How do I delete my account and my data?
In the app under Settings › Delete account. What is only on your phone goes when you remove the app. A running subscription you also cancel with Apple or Google.